Politique d’expédition

Shipping Policy

At Sapyense, we are committed to delivering reliable technology products and accessories to customers around the world. We carefully process every order to ensure your items arrive safely and in excellent condition.

Order Processing

Orders are processed within 1–5 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that processing times may vary during peak seasons, holidays, or promotional periods.

Estimated delivery times:

Standard International Shipping: 7–25 business days
Express Shipping: 3–10 business days (where available)

Delivery times are estimates and may be affected by customs procedures, weather conditions, carrier delays, or other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, tracking details will be provided so you can monitor your shipment progress. Please allow some time for tracking information to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country’s regulations. These charges are the responsibility of the customer.

We recommend checking your local customs requirements before placing an order.

Damaged or Missing Items

We take care to package all products securely. If your order arrives damaged or if you believe an item is missing, please contact us within 7 days of delivery with your order details and supporting information so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order cannot be delivered due to incorrect address details, additional shipping charges may apply for reshipment.